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*required fields
MEMBERS NAME
*SSN
*LAST:
*FIRST:
*MI:
1.
How satisfied were you with the assistance provided by the Personal Property Office
that assisted you with making the arrangements for your personal property shipment?
(i.e. initial contact, ease in contact, appointment availability, counseling, answering
questions, customer service etc.)?
At Origin:
Acceptable
Unacceptable
N/A
At Destination:
Acceptable
Unacceptable
N/A
Comments:
2.
How would you rate your overall satisfaction with the moving company’s timeliness,
courtesy, professionalism, and responsiveness in all phases of your move from first contact through
delivery, to include any follow up?
At Origin:
Acceptable
Unacceptable
N/A
At Destination:
Acceptable
Unacceptable
N/A
Comments:
Origin Services
3.
How well did the personal property shipment
pick-up date arranged by the Personal Property Office meet your requirements?
Acceptable
Unacceptable
N/A
Comments:
4.
Evaluate the services provided at origin
such as the quality of packing, labeling and organizing.
Acceptable
Unacceptable
N/A
Comments:
5.
Evaluate the origin services such the care,
courtesy and attitude of the loading crew.
Acceptable
Unacceptable
N/A
Comments:
6.
How satisfied were you with the timeliness of the pickup
of your personal property by the contractor (mover)?
Acceptable
Unacceptable
N/A
Comments:
Destination Services
7.
How well did the personal property shipment delivery date
arranged by the Personal Property Office, meet your requirements?
Acceptable
Unacceptable
N/A
Comments:
8.
Evaluate the services provided at destination such as the care, courtesy,
attitude of the crew, unloading, and unpacking.
Acceptable
Unacceptable
N/A
Comments:
9.
How satisfied were you with the timeliness
of the delivery of your personal property by the contractor (mover)?
Acceptable
Unacceptable
N/A
Comments:
10.
Do you plan to file a claim for loss or damage?
Yes
No
Not sure at this time
Comments: