|
JPPSOWA will close December 15, 2011 at 1:00 p.m.
Hello and welcome to the National Capital Region.
The Mission of the Joint Personal Property Shipping Office, Washington Area is to provide services for shipment, receipt and storage of personal property for military and civilian members of the Army, Navy, Marine Corps, Air Force and Coast Guard moving into, within or out of the geographic area specified for JPPSO Washington Area (The District of Columbia, 7 Maryland counties, 8 independent cities and 24 counties in Virginia, and 9 counties in West Virginia). On the left of this page, you will see a link to the other counseling offices located in this area. Please contact the office closest to you for assistance.
If you have problems with a move in progress, please call the JPPSOWA Quality Control Division at (703) 806-0974 / 0768 / 0769, Monday-Friday from 0800-1630 (except Federal Holidays). For emergency assistance after these duty hours please call the JPPSOWA NCO on-call, at (703) 899-4873. This cell phone is manned from 16:30 to 21:00. After 21:00 please leave a message, also keep in mind that all commercial carriers will be closed and while the after duty NCO is limited in their ability to assist you, your concerns, issues and contact information will be annotated and worked on the first business day.
As the Commander of the Joint Personal Property Shipping Office, Washington Area (JPPSOWA), I understand the importance of meeting your personal property shipment needs. My staff will make every effort to ensure your personal property shipment is handled professionally with all the courtesy you deserve as a valued customer. On this web site, you will find information to facilitate your storage, outbound, or inbound shipment. If you have any questions that the website does not answer, please feel free to contact the appropriate member of my staff listed in the contacts page.
If you have problems with a move in progress, please call the JPPSOWA Quality Control Division at (703) 806-0974 Monday-Friday from 0800-1630 (except Federal Holidays). For assistance at other times please call the JPPSOWA NCO on-call, at (703) 899-4873.
The DoD has directed all Transportation offices to use a new online system called the Defense Personal Property (DPS) as the one-stop source for managing personal property moves. For the first time, Surface Deployment and Distribution Command (SDDC) will have oversight of claims and Transportation Service Provider (TSP) information in one convenient location. In addition, DPS will provide the convenience of 24/7 access to personal property shipment information and a conduit for a direct relationship between DOD members and TSPs throughtout the entire moving process. Your local transportation office is available to assist you at anytie throught your move.
I encourage you to make use of e-mail via the website when possible, instead of telephoning the JPPSOWA. We receive over a half-million calls per year. During the Peak Season (April - September) our telephone system is not able to handle the volume of calls, so you may experience longer than usual wait times. Every move is important to us, so your patience will be greatly appreciated.
Remember to complete your Customer Satisfaction Survey (CSS). You, as a customer, can assist in improving the quality of personal property moves. You opinion counts and every survey completed will enhance the program. The CSS is the primary source of data that is used in determining the performance portion of each Transportation Service provider.
Good luck in your new assignment!
Sincerely
COL Wronko
Commander, JPPSO Washington Area
|