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Where can I weigh my vehicle for a Dity Move?
How do I submit a claim for lost and or damaged items?
If I know or think I'm over my weigh allowance, what
can I do to protect myself from being incorrectly charged?
What is the difference between Non-Temporary Storage
and Temporary Storage?
Who do I call if I'm having problems with the movers
while they are packing or unpacking my house?
Am I required to feed the moving crew, give them
beverages, or tip them for their work?
How important is it that I complete the survey at the
end of my move?
Why is it necessary for me to provide my enroute
e-mail address and / or my enroute cell telephone #s to my origin and
destination Personal Property Offices?
What are the work hours for the moving crews?
My paperwork says the required delivery date is such
and such date - does that mean my HHG will be delivered on that day?
Could you give me an overview of my entitlements for storage and shipping, for my military retirement?
Who do I need to talk to if I want to extend my
shipping entitlement for my retirement move?
Where can I weigh my vehicle for a Dity Move?
Any public scale you can find that will give you a weight ticket is
acceptable. There are several local companies that have scales for just
this purpose. Link to
local companies who have scales.
How do I submit a claim for lost and or damaged items ?
All claims for loss and or damage are now filed directly with the TSP within 70 days after receipt of your personal property shipment.
The TSP is required to settle your claim within 60 days from the date of receipt. If the settlement offer that is made by the TSP is unacceptable or
you encounter a problem reaching a settlement, you can contact your legal assistance office for assistance.
Please see our
Claims Offices Page for locations and phone numbers
If I know or think I'm over my weight allowance, what can I do to protect myself from being incorrectly charged?
You can request a witnessed reweigh or witness the reweigh yourself. You need
to make sure all PBP&E is listed on the inventory with a weight beside each
item. You the member are not charged for the weight of your Pro gear, towards
your movement entitlement. For additional information please
contact your local Transportation Counseling Office for the answer.
What is the difference between Non-Temporary Storage and Temporary Storage?
Non-Temporary Storage (Long Term Storage) is the storage of your personal
property when you go overseas or if all your belongings won't fit into your
barracks/on-base housing.
Temporary Storage or Storage in Transit (SIT) is the temporary storage of your
household goods. Your shipment will be placed in SIT when you arrive at your
new location but are not ready to receive your household goods (e.g. looking
for a house, etc). The shipment may remain in SIT for up to 90 days, with
extensions possible with proper justification beyond the initial 90 day period.
Who do I call if I'm having problems with the movers while they are packing or unpacking my house?
If you have any problems, questions or concerns regarding the moving services
being provided by the moving company, you should immediately contact the
jppsoma Quality Control Division at (703) 806-0974 Monday - Friday, 8:00 am -
5:00 pm (except Federal Holidays). For assistance during any other time please
contact the jppsoma on-call duty official at (703) 899-4873.
Am I required to feed the moving crew, give them beverages, or tip them for their work?
There are no requirements to provide food or beverages to the movers. You may
choose to offer the moving crew food or non-alcoholic beverages, but it is not
required. Tipping the movers for their services is neither suggested nor
recommended.
How important is it that I complete the survey at the end of my move?
Your feedback regarding the quality of the moving service that you received
is important to us. The information that you provide will allow us to focus on
critical concerns and take appropriate punitive action, as well as improve the
service provided to customers who will be moving in the future.
Why is it necessary for me to provide my enroute e-mail address and / or my enroute cell telephone #s to my origin and destination Personal Property Offices?
From time to time, it may be necessary for us to contact you with important
information regarding the status of your shipment. Having your enroute email
address or telephone number is important. Also, when your shipment arrives we
want to be able to notify you of this right away, particularly if you are
hoping to have a direct delivery instead of placing your property into storage.
We only have one hour (for moves less than 200 miles) or two hours (for moves
greater than 200 miles) to contact you and arrange delivery, once your property
arrives at the destination agent location. If we are unable to contact you
within these timeframes, the shipment will be placed into storage and
(especially during the busy summer season) could delay your desired delivery
date.
What are the work hours for the moving crews?
The movers are required to arrive to your residence between the hours of 8:00
am and 5:00 pm. In accordance with the Defense Transportation Regulation, once
they arrive and begin services, they may work until 9:00 pm at which time you
should decide whether or not to allow them to continue.
My paperwork says the required delivery date is such and such date - does that mean my HHG will be delivered on that day?
Your shipping documents will provide you a Required Delivery Date (RDD). This
date reflects the "no-later than" date that your carrier must have the shipment
to the destination agent and available for delivery. The RDD does not mean that
the agent must deliver the property to your residence NLT the RDD. Please
remember that if the shipment has not arrived by the RDD, you are entitled to
then file an inconvenience claim with the carrier for reasonable out of pocket
expenses that you may incur. Ensure that you retain any and all receipts to
expedite this process. Please review the
Inconvenience claim sample letter.
Could you give me an overview of my entitlements for storage and shipping, for my military retirement?
Yes, please click
here to read the information paper on this subject.
Who do I need to talk to if I want to extend my shipping entitlement for my retirement move?
Please see the list of approving offices for
retirement extensions.
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